VOV FAQs

Welcome to the VOV Help Center. Below are answers to our most commonly asked questions. If you still need help, feel free to contact our support team—we’re happy to assist you.

General Questions

What does VOV stand for?

VOV stands for Vision of Victory. We are a faith-driven lifestyle apparel brand that creates purpose-filled clothing designed to empower people to live boldly, walk faithfully, and wear their message.

Where is VOV based?

VOV is proudly based in Vallejo, California, and ships worldwide.

Ordering & Payments

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, Discover, as well as PayPal, Apple Pay, and Google Pay for fast, secure checkout.

Can I make changes to my order after it’s placed?

If you need to make a change, please contact us as soon as possible at [your support email]. Once an order has been processed or shipped, changes are no longer guaranteed.

Shipping & Delivery

How long does shipping take?

Orders are processed within 1–3 business days. Delivery time varies:

U.S. Standard Shipping: 3–7 business days
International Shipping: 7–21 business days, depending on location

Do you ship internationally?

Yes, we ship worldwide. Rates and delivery times are calculated at checkout. Customs duties or taxes may apply and are the buyer’s responsibility.

How do I track my order?

Once your order ships, you will receive an email with tracking details. You can also track your package via our Track My Order page.

What if my package is lost or stolen?

If your package is marked as delivered but you haven’t received it, please contact your local carrier or post office first. If the issue persists, reach out to us and we’ll do our best to assist.

Returns & Exchanges

What is your return policy?

We accept returns or exchanges on unused, unworn items within 14 days of delivery. Items must be in original condition with tags. For more info, visit our Returns & Exchanges page.

How do I start a return or exchange?

Please contact us at [your email or returns form link] with your order number and reason for return. We’ll guide you through the process.

Do you offer refunds?

Refunds are issued to the original payment method once your return is received and approved. It may take 3–5 business days for the credit to appear on your statement.

Contact & Support

How can I reach customer service?

You can email us at [your support email], or use the Contact Us form on our website. We aim to respond within 24–48 business hours.

Do you offer collaborations or wholesale opportunities?

Yes—we welcome collaboration and wholesale inquiries. Please contact us directly with your proposal at [your business email].

Still need help?

Reach out to us anytime at [your email] or via the Contact Us page.
Thank you for choosing VOV – Vision of Victory. We're honored to walk this journey with you.