Orders are typically processed within 1 to 3 business days, excluding weekends and holidays. Once shipped, you’ll receive a tracking email so you can follow your order in real time.

For domestic U.S. orders, standard shipping takes approximately 3 to 7 business days.

International shipping times vary, usually arriving within 7 to 21 business days, depending on the destination and customs clearance.

Yes! We offer free standard shipping on all U.S. orders over $75 (before tax and discounts).

Yes, we ship worldwide. Shipping rates and delivery times will vary based on your location and are calculated at checkout.

International customers are responsible for any customs duties, taxes, or import fees required by their local government. These are not included in your order total.

Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package. If you don’t see the email, be sure to check your spam or promotions folder.

If your tracking number shows that your package was delivered but you haven’t received it, please check with your local postal service or neighbors first. If it's still missing, contact us at [your email], and we’ll assist you in resolving the issue with the carrier.

If you made a mistake with your shipping address, contact us as soon as possible. We cannot guarantee changes once your order is processed, and VOV is not responsible for packages shipped to incorrect addresses provided by the customer.

Yes. Expedited shipping options are available at checkout for an additional cost. Delivery speed will depend on your location and the carrier selected.

Pre-order items ship once they are available. If your order includes both pre-order and in-stock items, we will typically wait to ship everything together. The estimated ship date will be listed on the product page.